Terms and Conditions – Truck Bharat

Welcome to Truck Bharat. These Terms and Conditions (“Terms”) form a legally binding agreement between you and Hindustaan Innovations Private Limited, a company incorporated under the laws of India, having its registered office at CO: B-41, Sector-8A, Kamal-Vihar, Raipur (C.G.) - 492001 (“Truck Bharat”, “Company”, “we”, “us” or “our”). They govern your access to and use of the Truck Bharat website, mobile site and mobile application (together, the “Platform”) and all logistics, truck booking, load posting, freight matching and related services offered through it (the “Services”).

By accessing or using the Platform, creating an account, posting a load, listing a vehicle, making a booking or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and any other policies published on the Platform. If you do not agree, you must not access or use the Platform.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and are generated by a computer system. They do not require any physical or digital signature.

• “Customer” means any person or business that posts a load, requests a booking or otherwise uses the Platform to obtain transportation of goods.
• “Transporter” means any transport company, fleet owner, truck operator, broker, agent or driver that uses the Platform to list vehicles, bid for loads or provide transportation services.
• “User” means any Customer, Transporter or other person who visits, registers on or uses the Platform.
• “Consignment” or “Goods” means the goods, materials or articles to be transported.
• “Booking” means a request for transportation that has been accepted and confirmed through the Platform.
• “Freight” means the charges payable for the transportation of the Consignment.
• “LR” means the lorry receipt or consignment note, and “POD” means the proof of delivery.
• “User Content” means any information, data, text, photographs, documents, listings, reviews or other material posted, uploaded or submitted by a User on the Platform.
• “Applicable Law” means all laws, rules, regulations, orders and guidelines in force in India from time to time.

1. We may amend, modify or replace these Terms at any time, at our sole discretion, by posting the revised Terms on the Platform with an updated “Last updated” date. Where a change is material, we may also notify you through the Platform, email, SMS or app notification.
2. The revised Terms take effect as soon as they are posted, unless a later date is stated.
3. It is your responsibility to review the Terms regularly. Your continued use of the Platform after changes take effect means you accept the revised Terms. If you do not agree with any change, you must stop using the Platform.
4. Access to particular Services or features may be subject to additional or different terms, policies or fee schedules published on the Platform. These form part of these Terms. If there is a conflict, the specific terms will prevail for that Service.

1. You must be at least 18 years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872. Minors, persons of unsound mind, undischarged insolvents and persons disqualified by law from contracting may not use the Platform.
2. The Platform is available to individuals and to businesses that lawfully operate in India.
3. If you register or act on behalf of a company, firm, LLP, proprietorship or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” include that entity. The address you provide at registration must be the entity's principal place of business, and a branch or representative office is treated as part of its head office.
4. You must hold and maintain all licences, registrations, permits and approvals required for your business and activities under Applicable Law. For Transporters this includes valid vehicle registration, national/state permits, fitness certificate, insurance, pollution-under-control certificate, driving licence and GST registration where applicable.
5. We may refuse registration, or suspend or remove any User, at our sole discretion.

1. Registration: To use most features, you must register by completing the online registration form and giving requested information, such as name, mobile number, email address, business details and, where applicable, KYC, vehicle and driver documents. We will create an account for you and assign a User ID and password or OTP-based login.
2. Accuracy of information: You warrant that all information you provide is true, accurate, current and complete, and you agree to keep it updated. You are liable for the consequences of any wrong, false or misleading information or impersonation, and you agree to indemnify us against any loss or damage we face as a result.
3. Verification: We may verify your identity, business, vehicles, drivers and documents at any time, directly or through third-party verification providers, and may request additional documents. You authorise us to do so.
4. Account security: You are responsible for maintaining the confidentiality of your login credentials, and for all activities under your account, whether or not authorised by you. Notify us immediately of any unauthorised use or suspected breach. We are not liable for any loss caused by unauthorised use of your account.
5. One account: Each User may hold only one account unless we permit otherwise. Accounts cannot be sold, transferred or shared.
6. Messaging: We may provide you with web-based messaging or communication features. You are responsible for the content of all messages you send and their consequences.
7. Account deletion: You may request closure of your account at any time, subject to clearing all dues and completing pending Bookings.

1. Truck Bharat is an online technology platform that facilitates connections, communication and bookings between Customers and independent Transporters. We help Users find each other and coordinate transportation, but we do not perform, control or supervise the actual transportation of Goods.
2. We are not a carrier or transport operator, and we do not own or operate any vehicle or employ any driver. The contract for carriage is directly between the Customer and the Transporter. We are not a party to that contract and are not responsible for its performance, and any dispute arising from it must be resolved between them.
3. Truck Bharat does not guarantee the availability, suitability, quality, safety, timeliness, legality or performance of any vehicle, driver, load, User or transaction. We do not screen, control or censor the postings of Users, and we cannot control the conduct of participants on the Platform.
4. Any information or advice, oral or written, obtained from us or through the Platform does not create any warranty that is not expressly stated in these Terms, and must not be construed as a recommendation.
5. Users deal with each other at their own risk and are solely responsible for verifying the identity, credentials, reliability and legality of the person or business they deal with. It is extremely important that you take care in all dealings with other Users.
6. We undertake necessary checks as required by law and comply with legal requirements from time to time, but this does not amount to a guarantee about any User.
7. Transporters, drivers and other service providers are independent contractors. Nothing in these Terms creates an employment, agency, partnership, franchise or joint venture relationship between Truck Bharat and any User.

1. Posting loads: Customers may post load requirements or request bookings by providing complete and accurate details, including pickup and drop locations, contact persons, type, weight, quantity and dimensions of Goods, vehicle type required and schedule.
2. Quotes and bids: Transporters may list vehicles and routes and submit quotes or bids for loads. Freight rates, quotes and estimated delivery times displayed on the Platform are indicative and may change until a Booking is confirmed.
3. Confirmation: A Booking is confirmed only when a confirmation is generated on the Platform or notified to you by us. We may, at our sole discretion, accept or reject any request or Booking, with or without giving reasons, and subject to availability of vehicles and resources in or around the pickup location at the time of the request.
4. Vehicle allocation: We and the Transporter may change or substitute the allocated vehicle or driver with another of equivalent type and capacity, where required.
5. Delays: Delivery timelines are estimates. We are not liable for delays caused by traffic, weather, road or bridge closures, strikes, curfews, police, RTO or toll checks, vehicle breakdowns, accidents, political disturbances, inaccurate address or contact details, or other causes beyond our reasonable control.
6. Loading and unloading: Unless agreed otherwise in writing, the Customer is responsible for loading and unloading. Free waiting time and detention charges will be as displayed or notified on the Platform.
7. Documents: The Customer must provide all documents required for transport, and the Transporter must carry them during transit.
8. Circumvention: You agree not to bypass the Platform to avoid applicable fees or charges on a Booking or opportunity first introduced to you through the Platform.
9. Tracking: Vehicles may be tracked using mobile technology or GPS for security and service-delivery purposes.

The Customer agrees, and confirms, that they will:

1. Provide accurate, complete and truthful information about the Consignment, pickup and delivery addresses, contact persons and phone numbers.
2. Declare the Goods correctly, including their nature, description, weight, quantity, dimensions and value, and not conceal or misdescribe anything. The Customer certifies that all statements about the transportation of the Consignment are true and correct.
3. Ensure the Goods are lawfully owned or authorised to be transported, properly packed, labelled, sealed and secured for road transportation, and ready for loading at the scheduled time.
4. Provide all required documents, including invoice, e-way bill, LR/consignment note, permits, licences and any statutory documents.
5. Not ask, pressure or induce the driver to overload the vehicle beyond the permitted limit, break traffic, RTO, police or other laws, or take an unsafe or unlawful route. The driver has the right to refuse any such request and to refuse a pickup.
6. Not soil, damage or misuse the vehicle, its body, interiors or any technical or non-technical equipment, and be responsible for any such damage.
7. Ensure the consignee or receiver is available to accept delivery, and sign the POD.
8. Pay all Freight and charges on time.

Consequences of false declaration: If the Customer makes an untrue, incomplete or fraudulent statement about the Consignment or its contents, the Customer faces the risk of civil claims and/or criminal prosecution, and penalties may include forfeiture and sale of the Consignment. We may, at our discretion, refuse, cancel or stop a Booking without refund of applicable charges. If we voluntarily assist the Customer with customs or other formalities, such assistance is provided entirely at the Customer's risk.

Transporters, fleet owners and drivers agree, and confirm, that they will:

1. Hold and maintain, at all times, valid registration certificates, national/state permits, fitness certificates, insurance, pollution certificates, driving licences and every other licence and approval required by law, and produce them when requested.
2. Provide only vehicles that are roadworthy, in good condition and suitable for the Booking, and only drivers who are duly licensed, trained and not under the influence of alcohol or drugs.
3. List accurate vehicle details, type, capacity, availability and location, and not misrepresent their identity, fleet or business.
4. Reach the pickup location on time, load safely and within legal weight limits, and carry Goods with due care, skill and diligence.
5. Deliver the Goods to the agreed destination within the agreed timeframe, and obtain the POD signed by the consignee.
6. Note any shortage, damage or discrepancy on the POD at the time of delivery.
7. Not sub-contract, transfer or re-assign a Booking, or change the vehicle or driver, without the consent of the Customer and Truck Bharat where required.
8. Not misuse, sell, open or tamper with the Goods, and not stop, deviate, unload or delay the vehicle without a valid reason.
9. Comply with traffic, road safety, labour, tax and all other Applicable Laws, including permitted working hours and load limits.
10. Keep location-sharing and tracking enabled during a Booking where the Platform requires it.
11. Be solely responsible for the wages, benefits, conduct, insurance and statutory compliance in respect of their own drivers, staff and helpers.
12. Be liable for loss, theft, damage, shortage or delay to the Goods caused by their acts, omissions or negligence, to the extent required by law and the contract between the Customer and the Transporter.

1. You must not send, offer for transport, or ask for the transportation of any Goods that are illegal, stolen, counterfeit, smuggled, or prohibited under Applicable Law. This includes, without limitation, narcotics and psychotropic substances, arms, ammunition and explosives, radioactive or biological materials, currency and negotiable instruments, human remains, live animals (unless permitted), and any goods for which you do not hold the required permission.
2. Hazardous and restricted goods: Goods that are, in our sole opinion, hazardous, dangerous, flammable, corrosive, toxic, perishable or otherwise restricted (including those covered by applicable regulations, guidelines, technical instructions and codes) are not accepted unless expressly agreed by us in writing.
3. We may, at our discretion, accept certain restricted goods in some locations only if the Customer has obtained the necessary permission from the competent authority, and the vehicle and driver hold the required permits, licences and safety equipment, obtained at the Customer's cost. The Consignment will be accepted only after these requirements are met, and a prohibited/restricted goods surcharge may be invoiced.
4. “Said to contain” basis: All Consignments are accepted on a “said to contain” basis. We and the Transporter do not verify the contents, type, quantity or value, and have no responsibility for the correctness of the description or declared value. The Customer agrees to indemnify us against any claim, cost or loss arising from such declaration.
5. We and the Transporter reserve the right to inspect, open, refuse, hold, delay or hand over to authorities any Consignment which we reasonably suspect breaches these Terms or the law, without liability.

1. Transit insurance is strongly recommended. Customers are advised to obtain appropriate transit or goods-in-transit insurance for their Consignments to protect their own interests.
2. Unless we expressly agree in writing, or insurance is purchased through the Platform and confirmed in the Booking, Goods are transported at the Customer's own risk.
3. If the Customer lodges an insurance claim, we will provide reasonable support with transaction documents relating to the Services. However, our liability for damage, theft, loss or any other issue leading to loss of value is limited as set out in these Terms, and we do not guarantee the outcome of any insurance claim.
4. Transporters must maintain valid insurance for their vehicles, drivers and third-party liability as required by law.

1. Charges: The Customer must pay all Freight and other amounts due for the Services, including any agreed fare, loading and unloading, toll, parking, border and entry charges, detention or waiting charges, night surcharges, return or re-delivery charges, restricted-goods surcharges, platform or convenience fees, and any other fee or levy payable by law or notified on the Platform.
2. Mode of payment: Payments may be made through the modes made available on the Platform. Online payments are considered received only when the amount has been received and credited in our (or our payment partner's) bank account.
3. Payment gateways: We use third-party payment gateways and banks. We are not responsible for their failures, delays, errors or security, and their own terms apply to your use of them.
4. Taxes: Unless stated otherwise, all charges are exclusive of applicable taxes, including GST and other local or Union taxes, which will be charged as required by law. Users are responsible for their own tax compliance, and we may deduct TDS or other taxes as required by law.
5. Lien and retention: To the extent permitted by law, you authorise us and the Transporter to retain the Consignment until all dues are paid in full.
6. Settlements to Transporters: Where payments to Transporters are processed through the Platform, they will be made after deducting applicable platform fees, commissions, penalties, taxes and other amounts, as notified, and subject to delivery confirmation and verification.
7. Fraudulent transactions: If any payment made by you, or by any third party using your credentials, is later found to be fraudulent or unauthorised, we will not be responsible for it. All legal liability, costs and expenses will be yours, and we or our payment partner may recover them from you. Please protect your credentials from misuse.
8. Non-payment: If you fail to pay any amount when due, we may charge interest and recovery costs, suspend or terminate your account, and take legal action to recover dues.
9. Membership and subscriptions: Any subscription, membership, listing, lead or other fees will be as displayed on the Platform at the time of purchase, and may be changed prospectively.
10. Price changes: We may change our fees and charges at any time by updating them on the Platform, without affecting confirmed Bookings.

1. Cancellation by Customer: A Booking may be cancelled before the vehicle is dispatched or reaches the pickup location. Cancellation after dispatch, or after the vehicle reaches the pickup point, may attract a cancellation fee, including compensation to the Transporter, as displayed on the Platform or as per our policy from time to time.
2. Cancellation by Transporter: A Transporter who cancels or fails to report for a confirmed Booking without a valid reason may be charged a penalty, may lose ratings or visibility, and may be suspended or removed from the Platform.
3. Cancellation by us: We may cancel a Booking if a vehicle is unavailable, the Goods or documents are non-compliant, information is inaccurate, or for any other reason permitted by these Terms. If we cancel for reasons not attributable to you, you will receive a refund of the amount paid for that Booking.
4. Refund process: Where a refund is due, it will be processed to the original payment method within 30 working days after we determine that the refund is due and the amount has been received and credited to our account. A small service or processing charge may be deducted per our policy from time to time, along with any cancellation charges and payment gateway charges.
5. No guarantee of timing: Refunds involve multiple organisations, such as banks, card networks and payment gateways, over which we have no control. We offer no guarantee as to when a refund will reach your card or bank account.
6. Failed transactions: If a payment is debited from your account but the transaction fails or the Booking is not confirmed, we will refund the amount after verification.
7. Cheque or demand draft payments: Cancellation requests for payments by cheque or demand draft may be made only before the payment is realised by us.
8. Subscriptions and non-refundable amounts: Amounts paid for membership, subscriptions, listings, promotions or lead access are non-refundable except as expressly stated in the applicable subscription plan.
9. Content removal: We reserve the exclusive right to cancel, remove or refuse to publish any content on the Platform. Any refund in such a case is at our sole discretion.
10. Refund requests: To request a refund or cancellation, contact us using the details in Section 35.

1. If the consignee or receiver refuses or is unable to accept delivery, or the delivery address is wrong or incomplete, we will try to contact the Customer to agree on the appropriate next action.
2. The Customer must pay all costs we or the Transporter incur in forwarding, storing, re-delivering, returning or disposing of the Consignment, and all charges for the agreed next action.
3. Holding, detention, warehousing or demurrage charges will be levied on Consignments not collected from the destination, or where the vehicle is kept waiting beyond the free time. Rates will be as displayed on the Platform, in the Booking terms, or per our policy.
4. If a Consignment remains uncollected, or dues remain unpaid, for a reasonable period after notice, we and the Transporter may sell, auction, dispose of, or hand over the Consignment to authorities in accordance with Applicable Law, and apply the proceeds towards dues. Any shortfall remains payable by the Customer.
5. We and the Transporter are not responsible for the condition of perishable, time-sensitive or fragile goods held for any reason.

1. Claim procedure: All claims for loss, shortage or damage to a Consignment must be (a) noted on the POD or challan at the time of delivery, and (b) intimated to us in writing at support@hindustaan.in within 48 hours of delivery, with full details. Claims received after this period, or claims not noted on the POD, may not be entertained, and we will not be liable for any loss of Goods in such cases.
2. Supporting documents: Each claim must be supported by relevant documents and evidence, such as the invoice, LR/consignment note, POD, photographs, e-way bill, packing details and any other information we reasonably request.
3. Limit of liability: To the maximum extent permitted by Applicable Law, and unless we expressly agree otherwise in writing, our total liability (if any) for loss of or damage to a Consignment is limited to the lowest of: (a) the actual, proven value of the Goods lost or damaged; (b) Rs. 50,000 for full truck load / Rs. 10,000 for part load; and (c) 100% of the Freight paid for the specific booking, excluding taxes.
4. Exclusions: We are not liable for loss, damage, shortage or delay caused by:
   • improper, insufficient or defective packing, marking or loading by the Customer;
   • wrong, incomplete or fraudulent declaration of the Goods;
   • the inherent nature, defect or vice of the Goods, including leakage, breakage, spoilage or deterioration of perishable or fragile items;
   • theft, robbery, accident, fire, flood or other events during transit;
   • acts of God, force majeure, strikes, riots, civil disturbance, government action or seizure;
   • delay in delivery for any reason; or
   • the acts, omissions or negligence of any Transporter, driver, consignee or other User.
5. Claims against Transporter: Where the Platform operates as a marketplace, a Customer's claim for loss or damage lies primarily against the Transporter. We may, at our discretion, help facilitate such claims, but we are not obliged to do so.
6. Insurance claims: Nothing in this Section limits the Customer's right to claim under any insurance policy that they hold.
7. Settlement: Any compensation we agree to pay will be in full and final settlement of all claims relating to the Booking.

1. Your content: You may post loads, vehicle details, photographs, documents, messages, ratings, reviews and other User Content on the Platform. Some content on the Platform is contributed by anonymous, registered or paid Users. We are not the author of User Content, and we do not endorse, verify or guarantee it.
2. Responsibility: You are solely responsible for your User Content and any consequences of posting it. You confirm that you own or have the necessary rights to it and that it is accurate and lawful.
3. Licence to us: You grant us a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable licence to use, host, store, reproduce, modify, display, distribute and create derivative works of your User Content for operating, improving, promoting and providing the Platform and Services.
4. No liability for third-party content: We are not responsible for the accuracy, propriety, lawfulness or truthfulness of any User Content, and we are not liable to any User for reliance on it. We are also not responsible for any User's conduct on the Platform or for any damage suffered by any person because of such conduct.
5. Prohibited content: User Content must not:
   • contain fraudulent or misleading information, make fraudulent offers, or involve the sale or attempted sale of counterfeit, stolen or illegal items or services;
   • form part of a scheme to defraud other Users or serve any unlawful purpose;
   • infringe or encourage the infringement of any copyright, patent, trademark, trade secret, publicity, privacy or other right of any third party;
   • violate any Applicable Law, including laws on export control, consumer protection, unfair competition, anti-discrimination or false advertising;
   • be defamatory, libellous, obscene, abusive, unlawfully threatening or harassing, or hateful;
   • constitute unauthorised advertising, spam or harassment, or invade anyone's privacy;
   • encourage conduct that would constitute a criminal offence or give rise to civil liability;
   • contain viruses, malware or other harmful code designed to damage, interfere with or intercept any system, data or personal information; or
   • link to, or describe, goods or services prohibited under Applicable Law.
6. Removal: We may review, edit, refuse to publish, or remove any User Content, and suspend or terminate the related account, at our discretion and without notice, although we have no obligation to monitor content.

As a condition of using the Platform, you agree that you will not:

1. use the Platform for any unlawful, fraudulent, abusive or harmful purpose, or in any manner prohibited by these Terms;
2. impersonate any person or business, misrepresent your identity, credentials or affiliation, or unlawfully use another business's name to post information or conduct business;
3. provide false information, or create multiple, duplicate or fake accounts;
4. use another User's account, or obtain, by any means, other Users' usernames, passwords or login credentials;
5. post the same information repeatedly, spam or send unsolicited promotional messages to other Users;
6. hack, probe, scan or test the vulnerability of the Platform, or attempt unauthorised access to any section of the Platform, other accounts, databases, servers or networks, by hacking, password mining or any other means;
7. damage, disable, overburden, block or impair any server or network connected to the Platform, or interfere with any other person's use of it;
8. use robots, spiders, scrapers or any automated or manual process to systematically retrieve, copy or compile any content, database or directory from the Platform, without our written permission;
9. modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works of the Platform or its software, or attempt to derive its source code;
10. forge headers or manipulate identifiers to disguise the origin of any message or transmission;
11. upload or transmit viruses or any harmful code;
12. resell, sublicense, assign or make any unauthorised commercial use of the Platform, or of any information obtained from it;
13. misrepresent or embellish your relationship with us, or imply that we support, sponsor, endorse or contribute to you or your business;
14. harass, threaten, abuse, defraud or mistreat other Users, drivers, or our staff; or
15. use the Platform in violation of any Applicable Law or the rights of any third party.

1. Ownership: The Platform and all its content, including the name and logo “Truck Bharat”, trademarks, service marks, trade names, design, layout, look and feel, text, graphics, images, audio, video, software, source code, databases and data, are owned by, or licensed to, the Company and are protected by Indian and international copyright, trademark and other intellectual property laws. All title, ownership and intellectual property rights remain with the Company, its affiliates or its licensors.
2. Limited licence: Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform and Services solely for their intended purpose of using our Services. You acquire no other rights.
3. Software: Any software made available through the Platform, including mobile apps, is our exclusive property or that of our associates. You may use it only to visit the Platform, download information or make bookings. You must not redistribute, restructure, sell, decompile, reverse engineer, disassemble or otherwise deal with it.
4. Trademarks: “Truck Bharat” and related marks may not be used in connection with any product or service that is not ours, in a way likely to cause confusion, or in any way that criticises or dishonours us. We have not licensed our trademarks to any third party unless stated in writing. Other names and marks that appear on the Platform may belong to their respective owners.
5. No implied licence: Using or visiting the Platform does not make you a licensee for any material other than as needed to use the Services.
6. Copyright complaints: If you believe that content on the Platform infringes your rights, please contact us with details as per Section 35, and we will review and act as required by law.
7. Feedback: If you give us suggestions, ideas or feedback, we and our affiliates may use them without restriction or compensation. You irrevocably assign to us all rights in them and agree to assist us in documenting and protecting those rights.

1. Privacy Policy: Your use of the Platform is subject to our Privacy Policy, which explains how we collect, use, disclose and protect your personal information. By using the Platform, you consent to our practices described in it.
2. Data sharing: To provide the Services, we may share necessary information between Customers and Transporters, and with service providers, payment processors, verification agencies and partners. We will make reasonable efforts to keep your information confidential, except as required by law or as needed to provide the Services. We are not liable where you have voluntarily or inadvertently shared your information with any third party.
3. Legal disclosure: We may disclose any information, including the identity of persons providing information or content, to satisfy any law, regulation, court order or request from a government authority. You expressly authorise us to share your information, or that of the entity you represent, with such authorities.
4. Communications consent: By registering and giving your email address or mobile number, you expressly consent to receive service-related and promotional communications from us and our partners by calls, SMS, WhatsApp, email and app notifications. You agree that such communications will not be treated as spam, unsolicited communication or a violation of your registration on the National Do Not Call Registry. You may opt out of promotional communications at any time by contacting us or using the unsubscribe option.
5. Call recording and tracking: Calls made through the Platform may be recorded for quality, safety and dispute-resolution purposes. All vehicles registered with us may be continuously tracked using mobile technology for security reasons, and location details may be shared with the relevant Customer.
6. Information provided by you: You are responsible for the confidentiality of information you share with other Users. We are not responsible for disclosures you make to other Users.

1. The Platform may display or link to information, services or websites of third parties, including advertisements, partner offers, maps, payment services and news or other data (together, “Third-Party Content”). Third-Party Content is not created, verified or endorsed by us and is provided for general information only. It is not professional, legal, tax or investment advice.
2. We do not guarantee the accuracy, completeness or timeliness of Third-Party Content, and we are not responsible for the content, products, services, privacy practices or availability of any linked site. Links do not imply that we sponsor, endorse or are affiliated with the linked site.
3. If you use a linked site, you do so at your own risk, and it is your responsibility to protect yourself against viruses or other harmful elements.
4. Any dealings with third parties, including advertisers and service partners found on or through the Platform, are solely between you and them.

1. The Platform and all Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, to the fullest extent permitted by Applicable Law.
2. We disclaim all warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, system integration, and any warranties arising from a course of dealing or trade usage.
3. We do not warrant that: (a) the Platform will be uninterrupted, timely, secure or error-free; (b) defects will be corrected; (c) the Platform or servers are free of viruses or harmful components; (d) any information, quote, rate, ETA, location or content on the Platform is accurate, complete, reliable or current; or (e) the Services will meet your requirements or expectations, or that any Transporter, driver or Customer will perform as promised.
4. We accept no responsibility for checking or verifying the accuracy of any reports, data, files or documents submitted by Users.
5. Your use of the Platform and the Services is entirely at your own risk. You are solely responsible for ensuring that any information, product or service obtained through the Platform meets your specific requirements.
6. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you to the extent prohibited by law.

1. Exclusion of damages: To the fullest extent permitted by Applicable Law, neither Truck Bharat nor its affiliates, directors, officers, employees, agents, suppliers or partners will be liable to you or any third party for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, revenue, business, customers, opportunities, goodwill, use or data, loss of employment opportunity, or business interruption, arising out of or in connection with:
   • your use of, or inability to use, the Platform or Services;
   • any Booking, transaction or dealing between Users;
   • any act, omission, conduct or content of any User, Transporter, driver or third party;
   • theft, loss, damage or delay of Goods during transit, subject to Section 15;
   • unauthorised access to, or alteration, deletion, loss or failure to store, your content or data;
   • suspension, termination, changes to or discontinuation of the Platform or any feature, or any downtime, whether planned or unplanned; or
   • any delay, error or omission in communications or transmissions,
   whether based on contract, tort (including negligence), warranty, statute or any other legal theory, and even if we have been advised of the possibility of such damages.
2. Liability cap: Subject to Section 15 and to the extent permitted by law, our total aggregate liability to you for all claims arising from your use of the Platform or Services will not exceed the amount of fees actually paid by you to us for the specific Booking giving rise to the claim, or Rs. 10,000, whichever is lower.
3. Internet and technical risks: You assume all responsibility and risk for the use of the Platform and the internet generally. We are not liable for any failure, interruption or delay caused by internet, telecom, power, device, software or third-party service failures.
4. Card and payment declines: We shall be under no liability for any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction, including where the cardholder has exceeded the preset limit agreed between us and our acquiring bank.
5. Cost of substitutes and investments: We are not responsible for the cost of procuring substitute goods or services, or for any investments, expenditures or commitments made by you in connection with your use of the Platform.
6. Statutory rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law.

1. You agree to defend, indemnify and hold harmless Truck Bharat, its affiliates, and each of their directors, officers, employees, agents and representatives (the “Indemnified Parties”) from and against all claims, demands, actions, proceedings, liabilities, losses, damages, penalties, fines, costs and expenses (including full legal fees and costs) that the Indemnified Parties may incur or suffer, directly or indirectly, arising out of or relating to:
   • your use of the Platform or the Services;
   • your breach of these Terms or any other policy, or your violation of Applicable Law;
   • any information, declaration, Goods, documents or User Content you provide, including any false, incorrect or concealed declaration of Goods;
   • your infringement or violation of any third party's rights, including intellectual property or privacy rights;
   • any dispute between you and another User or third party; or
   • any negligence, misconduct or fraud by you, your employees, drivers or agents.
2. You agree to reimburse us for reasonable attorneys' fees, and for our employees' and contractors' time and materials, spent responding to any third-party claim, notice, compulsory legal order or process related to the above.
3. You will pay any sums due under this Section on demand. This Section survives termination of these Terms.

1. By us: We may, at our sole discretion, with or without notice, temporarily or permanently suspend, restrict, limit or terminate your account, membership, or access to any or all of the Platform, Services or features, and remove your content, to protect our interests and those of other Users, including if:
   • we conclude that you have given false, misleading or incomplete information, or are engaged in fraudulent or illegal activity;
   • you breach any provision of these Terms or any policy;
   • you use the Platform to send spam or repeatedly post the same or misleading information;
   • you impersonate another person or business, or unlawfully use another business's name;
   • you attempt unauthorised access to, or use, modification or control of, the Platform's databases, networks or related services;
   • you obtain or attempt to obtain other Users' credentials by any means;
   • you fail to pay dues, engage in circumvention, or repeatedly cancel Bookings or fail to perform them;
   • we receive repeated complaints about you, or your conduct harms other Users, our reputation or our business; or
   • we are required to do so by law, court order or a government authority.
2. Different access: We may limit, deny or create different levels of access to the Platform and its features for different Users, and may change existing features or introduce new features, without prior notice.
3. By you: You may stop using the Platform and ask us to close your account at any time, subject to settling all dues and completing pending Bookings.
4. Effect of termination: On termination, your right to use the Platform ends immediately. Membership, subscription and other charges already paid are not refundable, except as stated in these Terms or required by law. Termination does not affect any rights, obligations or liabilities that arose before it.
5. No re-registration: If we terminate your membership, you may not re-enrol or join the Platform under a new account or name, unless we formally invite you to do so.
6. Acknowledgement: You acknowledge that inability to use the Platform, wholly or partly, for any reason may adversely affect your business. You agree that we are not liable to you or any third party for any inability to use the Platform, whether due to disruption, limitation of access, or changes to or termination of any feature.
7. Survival: Sections that by their nature should survive termination, including those on payments, intellectual property, disclaimers, limitation of liability, indemnity, confidentiality and dispute resolution, will continue to apply.

1. We will make reasonable efforts to keep the Platform available and to back up data and resume business after disruption. However, we may suspend or interrupt the Platform, in whole or in part, at any time for technical upgrades, maintenance, security, updating content, or any other reason, with or without notice.
2. We do not guarantee uninterrupted or error-free operation, and we are not liable for any downtime or loss arising from it.
3. You are solely responsible for retaining backup copies of all information, photographs, documents and other materials you submit to the Platform.
4. We may modify, add, suspend or discontinue any Service or feature, or change functionality, from time to time.

We will not be liable for any delay, failure to perform, or non-performance of any obligation under these Terms where it results from any cause beyond our reasonable control, including acts of God, fire, flood, earthquake, storms or other natural events, epidemics or pandemics, war, terrorism, riots, civil unrest, strikes, labour disputes or industrial disturbances, blockages, embargoes, road closures, curfews or lockdowns, power outages, internet, telecommunications or utility failures, cyber-attacks, or acts, orders or restrictions of any government or authority.

1. You agree to keep confidential any non-public information about our Platform, systems, pricing, business processes, Users and operations that you receive through the Platform (“Confidential Information”), and to use it only to use the Services.
2. You will take all reasonable measures to prevent unauthorised disclosure, dissemination or use of Confidential Information, at least equal to the measures you use to protect your own confidential information.
3. You will not issue any press release or public statement about us or about your use of the Services without our prior written consent.
4. These obligations do not apply to information that is public without breach by you, is lawfully received from a third party, or must be disclosed by law (in which case you must notify us where legally permitted).

1. Any contract for transportation is between the Customer and the Transporter. We do not participate in, and are not responsible for, the actual coordination, negotiation or performance between them, or for any dispute, loss or fallout between them at any time.
2. Users are encouraged to resolve disputes between themselves in good faith. We may, at our sole discretion and without obligation, assist in mediating or facilitating resolution, using information available on the Platform.
3. Any decision, recommendation or assistance we provide in relation to a dispute is not binding, does not make us a party or guarantor, and does not create any liability for us.
4. If you have a dispute with one or more Users, you release Truck Bharat and its affiliates, officers, directors and employees from all claims, demands and damages arising out of or in connection with it.

These Terms, the Platform, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of India, without regard to conflict-of-law rules.

1. Informal resolution: If you have a dispute or complaint, you agree to first contact us using the details in Section 35 and give us a reasonable opportunity, at least 30 days, to resolve it informally.
2. Arbitration: Any dispute, claim or controversy arising out of or relating to these Terms, the Platform, or any Services or products provided through it, including its breach, termination, validity or interpretation, that is not resolved informally, will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, or any amendment or re-enactment of it. The tribunal will consist of a sole arbitrator mutually agreed by the parties (or appointed in accordance with the Arbitration and Conciliation Act, 1996). The seat and venue of arbitration will be Raipur, Chhattisgarh, and the language will be English. The award will be final and binding on the parties.
3. Jurisdiction: Subject to the arbitration clause, the courts at Raipur, Chhattisgarh, India will have exclusive jurisdiction over any matter arising from or relating to these Terms, including for interim relief and enforcement of any arbitral award.
4. Our right to seek relief: Notwithstanding the above, we reserve the right to seek injunctive or other urgent relief, and to take legal proceedings in any court or forum, in India or elsewhere, to protect our intellectual property, confidential information or other rights, or to enforce our rights.
5. Individual claims: To the extent permitted by law, disputes will be resolved on an individual basis, and not as part of a class or representative action.
6. Limitation period: Any claim you may have against us must be brought within one (1) year after the cause of action arises, to the extent permitted by law.

1. We may give you notices by posting on the Platform, or by sending them to the email address, mobile number or address you gave us, or through app notifications. Notices are treated as received when posted, or 24 hours after being sent by email or SMS.
2. You must send notices to us in writing to the contact details in Section 35.
3. All communications and notices must be in English.

1. Entire agreement: These Terms, together with the Privacy Policy and all policies and booking terms published on the Platform, form the entire agreement between you and us about the Platform and supersede all earlier understandings.
2. Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be interpreted to give effect to the original intent as far as possible, or severed if that is not possible, and the remaining provisions will remain in full force.
3. No waiver: Our failure or delay in enforcing any provision does not waive it or limit our right to enforce it later. A waiver is effective only if in writing and signed by us.
4. Assignment: You may not assign, transfer or resell your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours, in whole or in part, to any affiliate, successor or purchaser of our business without your consent.
5. Language: The English version of these Terms prevails over any translation in case of conflict.
6. No third-party beneficiaries: Except as expressly stated, these Terms do not give any rights to any person who is not a party to them.
7. Relationship: Nothing in these Terms creates any partnership, joint venture, employment, agency or franchise relationship between you and us.
8. Compliance with laws: You must comply with all Applicable Laws, rules and regulations in your use of the Platform.
9. Headings: Headings are for convenience only and do not affect the interpretation of these Terms.
10. Electronic records: You agree that electronic records and communications, including logs, timestamps, bookings and messages maintained by us, are admissible evidence and constitute valid records for all purposes.

The following documents, as published on the Platform from time to time, are incorporated into and form part of these Terms: Privacy Policy, Cancellation and Refund Policy, Pricing and Fee Schedule, and any other guidelines, rules or notices posted on the Platform.

By using the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them. Your continued use of the Platform operates as a legally enforceable, binding contract between you and Truck Bharat.

If you have any questions, concerns, complaints or feedback about these Terms, the Platform or the Services, or if you need help with a Booking, cancellation, refund or claim, please contact us:

We will respond as soon as reasonably possible.