Dispatch Escalation & Emergency Transit Control
Immediate intervention desk for in-transit freight, unexpected highway delays, mechanical breakdowns, driver communication drops, and critical logistics incidents across Indian highway corridors.
Raise Active Transit Escalation
Submit in-transit details below. Priority telemetry specialists will initiate real-time corridor support and direct coordinate with the driver/fleet owner.
Central Dispatch Desk
Direct Control Room Channels
Immediate Highway Transshipment
In the event of an unrecoverable engine breakdown or chassis failure, our regional fleet network can deploy a replacement FTL vehicle within our active corridor zones.
Open Contact Directory3-Tier Dispatch Escalation Hierarchy
Our structured escalation matrix guarantees clear ownership, transparent resolution timeframes, and round-the-clock ground execution.
Transit Control Room (TCR)
Frontline monitoring specialists tracking active GPS streams, highway checkpoints, and driver communication.
- Real-time GPS telemetry reconnect
- Minor traffic & route detour navigation
- Consignee contact & delivery window coordination
- Toll plaza & FASTag status assistance
Regional Dispatch Supervisor
Field supervisors and corridor managers with local fleet tie-ups, roadside mechanics, and transshipment capacity.
- Mechanical breakdown SOS mechanic dispatch
- Replacement truck placement for transshipment
- RTO / Commercial tax checkpost documentation hold
- e-Way bill validity extension liaison
Crisis Management Cell (CMC)
Executive operations heads and legal liaison for critical emergencies, accidents, or major freight disputes.
- Highway accident & emergency crew support
- Cargo distress, loss or tampering investigation
- Insurance surveyor & official incident reporting
- Dispute arbitration & executive resolution
Standard Operating Procedures (SOP) in Emergencies
Clear 4-step emergency protocol for drivers and fleet managers when an incident occurs along the freight corridor.
Ensure Safety & Secure Vehicle
Safely steer the vehicle to the shoulder or a designated highway lay-by. Place safety reflective triangles 30m behind the truck and turn on hazard lamps.
Notify Control Room Immediately
Call the 24/7 Helpline (0771- 299 - 4005) or submit this escalation form with the Vehicle Number and live location landmark.
Protect Cargo Integrity & Seals
Keep container / containerized tarpaulin seals intact. Never attempt to unload cargo without an authorized Truck Bharat corridor representative present.
Record Evidence & POD Discrepancies
Take timestamped photographs of any physical damage, checkpost receipts, or mechanical issues to upload with your formal case file.