.dispatch-escalation-module__B2LuvG__pageWrapper{color:#0f172a;background-color:#f8fafc;flex-direction:column;min-height:100vh;display:flex}.dispatch-escalation-module__B2LuvG__mainContent{padding-top:var(--header-height,84px);flex:1}.dispatch-escalation-module__B2LuvG__heroSection{color:#fff;background:linear-gradient(135deg,#0f172a 0%,#1e293b 50%,#0f172a 100%);border-bottom:1px solid #ffffff14;padding:4.5rem 1.5rem 4rem;position:relative;overflow:hidden}.dispatch-escalation-module__B2LuvG__heroGlow{pointer-events:none;filter:blur(50px);background:radial-gradient(#ef44442e 0%,#2563eb26 50%,#0000 70%);width:760px;height:400px;position:absolute;top:-20%;left:50%;transform:translate(-50%)}.dispatch-escalation-module__B2LuvG__heroGridOverlay{pointer-events:none;opacity:.6;background-image:linear-gradient(#ffffff08 1px,#0000 1px),linear-gradient(90deg,#ffffff08 1px,#0000 1px);background-size:32px 32px;position:absolute;inset:0}.dispatch-escalation-module__B2LuvG__heroContainer{max-width:var(--max-width,1340px);z-index:1;flex-direction:column;gap:1.5rem;margin:0 auto;display:flex;position:relative}.dispatch-escalation-module__B2LuvG__breadcrumb{color:#94a3b8;align-items:center;gap:.5rem;font-size:.85rem;font-weight:500;display:flex}.dispatch-escalation-module__B2LuvG__breadcrumbLink{color:#94a3b8;text-decoration:none;transition:color .15s}.dispatch-escalation-module__B2LuvG__breadcrumbLink:hover{color:#fff}.dispatch-escalation-module__B2LuvG__breadcrumbSep{opacity:.4}.dispatch-escalation-module__B2LuvG__breadcrumbCurrent{color:#ef4444;font-weight:600}.dispatch-escalation-module__B2LuvG__badgeWrapper{color:#fca5a5;letter-spacing:.06em;text-transform:uppercase;background:#ef444426;border:1px solid #ef444459;border-radius:9999px;align-items:center;gap:.6rem;width:fit-content;padding:.4rem .95rem;font-size:.78rem;font-weight:700;display:inline-flex}.dispatch-escalation-module__B2LuvG__pulsingDot{background:#ef4444;border-radius:50%;width:8px;height:8px;animation:2s infinite dispatch-escalation-module__B2LuvG__pulseAnimation;box-shadow:0 0 #ef4444b3}@keyframes dispatch-escalation-module__B2LuvG__pulseAnimation{0%{box-shadow:0 0 #ef4444b3}70%{box-shadow:0 0 0 10px #ef444400}to{box-shadow:0 0 #ef444400}}.dispatch-escalation-module__B2LuvG__heroTitle{color:#fff;letter-spacing:-.02em;margin:0;font-size:clamp(2.2rem,4vw,3.4rem);font-weight:800;line-height:1.15}.dispatch-escalation-module__B2LuvG__heroTitleAccent{color:#f87171}.dispatch-escalation-module__B2LuvG__heroSubtitle{color:#cbd5e1;max-width:820px;margin:0;font-size:1.1rem;line-height:1.65}.dispatch-escalation-module__B2LuvG__heroQuickBar{flex-wrap:wrap;align-items:center;gap:1.25rem;margin-top:.5rem;display:flex}.dispatch-escalation-module__B2LuvG__urgentCallBtn{color:#fff;background:#ef4444;border-radius:12px;align-items:center;gap:.6rem;padding:.85rem 1.6rem;font-size:.95rem;font-weight:700;text-decoration:none;transition:all .2s;display:inline-flex;box-shadow:0 4px 18px #ef444459}.dispatch-escalation-module__B2LuvG__urgentCallBtn:hover{background:#dc2626;transform:translateY(-2px);box-shadow:0 6px 24px #ef444473}.dispatch-escalation-module__B2LuvG__whatsappSosBtn{color:#4ade80;background:#22c55e29;border:1px solid #22c55e66;border-radius:12px;align-items:center;gap:.6rem;padding:.85rem 1.5rem;font-size:.95rem;font-weight:700;text-decoration:none;transition:all .2s;display:inline-flex}.dispatch-escalation-module__B2LuvG__whatsappSosBtn:hover{color:#fff;background:#22c55e;border-color:#22c55e;transform:translateY(-2px)}.dispatch-escalation-module__B2LuvG__operatingStatusBadge{color:#94a3b8;align-items:center;gap:.5rem;font-size:.85rem;display:inline-flex}.dispatch-escalation-module__B2LuvG__container{max-width:var(--max-width,1340px);flex-direction:column;gap:4rem;margin:0 auto;padding:3.5rem 1.5rem 5rem;display:flex}.dispatch-escalation-module__B2LuvG__sectionHeaderBox{margin-bottom:2rem}.dispatch-escalation-module__B2LuvG__sectionBadge{text-transform:uppercase;letter-spacing:.05em;color:#2563eb;background:#eff6ff;border:1px solid #dbeafe;border-radius:9999px;margin-bottom:.5rem;padding:.25rem .65rem;font-size:.75rem;font-weight:700;display:inline-block}.dispatch-escalation-module__B2LuvG__sectionTitle{color:#0f172a;letter-spacing:-.01em;margin:0 0 .5rem;font-size:1.85rem;font-weight:800}.dispatch-escalation-module__B2LuvG__sectionSubtitle{color:#64748b;max-width:650px;margin:0;font-size:1rem;line-height:1.55}.dispatch-escalation-module__B2LuvG__escalationGrid{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);align-items:start;gap:2.5rem;display:grid}.dispatch-escalation-module__B2LuvG__formCard{background:#fff;border:1px solid #e2e8f0;border-radius:20px;padding:2.5rem;box-shadow:0 10px 30px #0f172a0a}.dispatch-escalation-module__B2LuvG__formCardTitle{color:#0f172a;margin:0 0 .4rem;font-size:1.35rem;font-weight:800}.dispatch-escalation-module__B2LuvG__formCardDesc{color:#64748b;margin:0 0 2rem;font-size:.92rem;line-height:1.5}.dispatch-escalation-module__B2LuvG__formGroup{flex-direction:column;gap:.4rem;margin-bottom:1.25rem;display:flex}.dispatch-escalation-module__B2LuvG__formRow{grid-template-columns:1fr 1fr;gap:1.25rem;display:grid}.dispatch-escalation-module__B2LuvG__formLabel{color:#334155;justify-content:space-between;font-size:.85rem;font-weight:600;display:flex}.dispatch-escalation-module__B2LuvG__requiredStar{color:#ef4444}.dispatch-escalation-module__B2LuvG__inputField,.dispatch-escalation-module__B2LuvG__selectField,.dispatch-escalation-module__B2LuvG__textareaField{color:#0f172a;background:#fff;border:1px solid #cbd5e1;border-radius:10px;outline:none;width:100%;padding:.75rem 1rem;font-size:.95rem;transition:all .15s}.dispatch-escalation-module__B2LuvG__inputField:focus,.dispatch-escalation-module__B2LuvG__selectField:focus,.dispatch-escalation-module__B2LuvG__textareaField:focus{border-color:#2563eb;box-shadow:0 0 0 3px #2563eb26}.dispatch-escalation-module__B2LuvG__textareaField{resize:vertical;min-height:110px}.dispatch-escalation-module__B2LuvG__submitBtn{color:#fff;cursor:pointer;background:#0f172a;border:none;border-radius:12px;justify-content:center;align-items:center;gap:.6rem;width:100%;margin-top:.5rem;padding:.95rem;font-size:1rem;font-weight:700;transition:all .2s;display:flex}.dispatch-escalation-module__B2LuvG__submitBtn:hover{background:#1e293b;transform:translateY(-1px);box-shadow:0 4px 15px #0f172a26}.dispatch-escalation-module__B2LuvG__submitBtn:disabled{opacity:.6;cursor:not-allowed}.dispatch-escalation-module__B2LuvG__successBox{text-align:center;background:#ecfdf5;border:1px solid #a7f3d0;border-radius:16px;padding:2rem}.dispatch-escalation-module__B2LuvG__successIcon{color:#fff;background:#10b981;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;margin:0 auto 1.25rem;display:flex}.dispatch-escalation-module__B2LuvG__successTitle{color:#065f46;margin:0 0 .5rem;font-size:1.3rem;font-weight:800}.dispatch-escalation-module__B2LuvG__successP{color:#047857;margin:0 0 1.25rem;font-size:.92rem;line-height:1.55}.dispatch-escalation-module__B2LuvG__caseIdBadge{color:#065f46;font-family:var(--font-mono,monospace);background:#fff;border:1px dashed #10b981;border-radius:8px;margin-bottom:1.5rem;padding:.4rem 1rem;font-size:1.1rem;font-weight:800;display:inline-block}.dispatch-escalation-module__B2LuvG__successActions{flex-direction:column;gap:.75rem;display:flex}.dispatch-escalation-module__B2LuvG__infoColumn{flex-direction:column;gap:1.5rem;display:flex}.dispatch-escalation-module__B2LuvG__liveHelpCard{background:#fff;border:1px solid #e2e8f0;border-radius:20px;padding:2rem;box-shadow:0 10px 30px #0f172a0a}.dispatch-escalation-module__B2LuvG__liveHelpHeader{align-items:center;gap:.85rem;margin-bottom:1.25rem;display:flex}.dispatch-escalation-module__B2LuvG__liveIconBox{color:#2563eb;background:#eff6ff;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.dispatch-escalation-module__B2LuvG__liveHelpTitle{color:#0f172a;margin:0;font-size:1.1rem;font-weight:800}.dispatch-escalation-module__B2LuvG__liveHelpSubtitle{color:#64748b;margin:0;font-size:.82rem}.dispatch-escalation-module__B2LuvG__contactRow{border-bottom:1px solid #f1f5f9;justify-content:space-between;align-items:center;padding:.85rem 0;display:flex}.dispatch-escalation-module__B2LuvG__contactRow:last-child{border-bottom:none;padding-bottom:0}.dispatch-escalation-module__B2LuvG__contactLabel{color:#64748b;font-size:.88rem;font-weight:500}.dispatch-escalation-module__B2LuvG__contactValue{color:#0f172a;font-size:.92rem;font-weight:700;text-decoration:none}.dispatch-escalation-module__B2LuvG__contactValueLink{color:#2563eb}.dispatch-escalation-module__B2LuvG__contactValueLink:hover{text-decoration:underline}.dispatch-escalation-module__B2LuvG__matrixGrid{grid-template-columns:repeat(3,1fr);gap:1.75rem;display:grid}.dispatch-escalation-module__B2LuvG__matrixCard{background:#fff;border:1px solid #e2e8f0;border-radius:18px;flex-direction:column;padding:2rem;transition:all .2s;display:flex;position:relative}.dispatch-escalation-module__B2LuvG__matrixCard:hover{transform:translateY(-3px);box-shadow:0 12px 35px #0f172a0f}.dispatch-escalation-module__B2LuvG__matrixBadge{text-transform:uppercase;letter-spacing:.05em;border-radius:9999px;align-items:center;gap:.4rem;width:fit-content;margin-bottom:1rem;padding:.25rem .65rem;font-size:.75rem;font-weight:800;display:inline-flex}.dispatch-escalation-module__B2LuvG__badgeL1{color:#2563eb;background:#eff6ff;border:1px solid #dbeafe}.dispatch-escalation-module__B2LuvG__badgeL2{color:#ea580c;background:#fff7ed;border:1px solid #ffedd5}.dispatch-escalation-module__B2LuvG__badgeL3{color:#dc2626;background:#fef2f2;border:1px solid #fee2e2}.dispatch-escalation-module__B2LuvG__matrixCardTitle{color:#0f172a;margin:0 0 .5rem;font-size:1.25rem;font-weight:800}.dispatch-escalation-module__B2LuvG__matrixSla{color:#059669;background:#ecfdf5;border-radius:6px;align-items:center;gap:.4rem;width:fit-content;margin-bottom:1.25rem;padding:.25rem .55rem;font-size:.85rem;font-weight:700;display:inline-flex}.dispatch-escalation-module__B2LuvG__matrixDesc{color:#64748b;margin:0 0 1.25rem;font-size:.9rem;line-height:1.55}.dispatch-escalation-module__B2LuvG__matrixList{color:#334155;flex-direction:column;gap:.55rem;margin:0 0 1.5rem;padding:0;font-size:.88rem;list-style:none;display:flex}.dispatch-escalation-module__B2LuvG__matrixListItem{align-items:flex-start;gap:.5rem;display:flex}.dispatch-escalation-module__B2LuvG__checkIcon{color:#10b981;flex-shrink:0;margin-top:.15rem}.dispatch-escalation-module__B2LuvG__matrixFooter{color:#0f172a;border-top:1px solid #f1f5f9;margin-top:auto;padding-top:1.25rem;font-size:.85rem}.dispatch-escalation-module__B2LuvG__sopSectionWrapper{margin-top:1rem}.dispatch-escalation-module__B2LuvG__sopGrid{grid-template-columns:repeat(4,1fr);gap:1.5rem;display:grid}.dispatch-escalation-module__B2LuvG__sopCard{background:#fff;border:1px solid #e2e8f0;border-radius:18px;flex-direction:column;padding:1.75rem 1.5rem 2rem;transition:all .25s cubic-bezier(.16,1,.3,1);display:flex;position:relative;overflow:hidden;box-shadow:0 4px 16px #0f172a08}.dispatch-escalation-module__B2LuvG__sopCard:before{content:"";background:0 0;border-radius:18px 18px 0 0;height:4px;position:absolute;top:0;left:0;right:0}.dispatch-escalation-module__B2LuvG__sopCardStep1:before{background:#ef4444}.dispatch-escalation-module__B2LuvG__sopCardStep2:before{background:#2563eb}.dispatch-escalation-module__B2LuvG__sopCardStep3:before{background:#f59e0b}.dispatch-escalation-module__B2LuvG__sopCardStep4:before{background:#10b981}.dispatch-escalation-module__B2LuvG__sopCard:hover{border-color:#cbd5e1;transform:translateY(-4px);box-shadow:0 12px 28px #0f172a12}.dispatch-escalation-module__B2LuvG__sopCardTop{justify-content:space-between;align-items:center;margin-bottom:1.25rem;display:flex}.dispatch-escalation-module__B2LuvG__sopStepBadge{font-family:var(--font-mono,monospace);letter-spacing:.06em;text-transform:uppercase;border-radius:9999px;padding:.25rem .65rem;font-size:.72rem;font-weight:700}.dispatch-escalation-module__B2LuvG__badgeStep1{color:#dc2626;background:#fef2f2;border:1px solid #fee2e2}.dispatch-escalation-module__B2LuvG__badgeStep2{color:#2563eb;background:#eff6ff;border:1px solid #dbeafe}.dispatch-escalation-module__B2LuvG__badgeStep3{color:#d97706;background:#fffbeb;border:1px solid #fef3c7}.dispatch-escalation-module__B2LuvG__badgeStep4{color:#059669;background:#ecfdf5;border:1px solid #d1fae5}.dispatch-escalation-module__B2LuvG__sopIconBox{border-radius:12px;justify-content:center;align-items:center;width:42px;height:42px;transition:transform .2s;display:flex}.dispatch-escalation-module__B2LuvG__sopCard:hover .dispatch-escalation-module__B2LuvG__sopIconBox{transform:scale(1.05)}.dispatch-escalation-module__B2LuvG__iconBoxStep1{color:#ef4444;background:#fef2f2}.dispatch-escalation-module__B2LuvG__iconBoxStep2{color:#2563eb;background:#eff6ff}.dispatch-escalation-module__B2LuvG__iconBoxStep3{color:#f59e0b;background:#fffbeb}.dispatch-escalation-module__B2LuvG__iconBoxStep4{color:#10b981;background:#ecfdf5}.dispatch-escalation-module__B2LuvG__sopTitle{color:#0f172a;margin:0 0 .65rem;font-size:1.05rem;font-weight:700;line-height:1.35}.dispatch-escalation-module__B2LuvG__sopText{color:#64748b;margin:0;font-size:.88rem;line-height:1.6}@media (max-width:1024px){.dispatch-escalation-module__B2LuvG__escalationGrid,.dispatch-escalation-module__B2LuvG__matrixGrid{grid-template-columns:1fr}.dispatch-escalation-module__B2LuvG__sopGrid{grid-template-columns:repeat(2,1fr)}}@media (max-width:640px){.dispatch-escalation-module__B2LuvG__heroSection{padding:3rem 1rem 2.5rem}.dispatch-escalation-module__B2LuvG__formRow{grid-template-columns:1fr}.dispatch-escalation-module__B2LuvG__formCard{padding:1.5rem}.dispatch-escalation-module__B2LuvG__sopGrid{grid-template-columns:1fr}.dispatch-escalation-module__B2LuvG__heroQuickBar{flex-direction:column;align-items:stretch}}